RPA implementation best practices
Onze internationale stagiair, voor wie ‘working remote’ betekent ‘working from Prague’, deelt haar visie op Change Management bij RPA implementaties.
Successful change management of RPA projects
Resistance to change is a common reaction of many individuals. It is expressed in many different ways and does not necessarily manifest itself in hostility or rejection, but resistance in any shape can jeopardize the chances of success of an RPA project.
Rather, it reflects a willingness to keep something employees are afraid of losing; acquired skillset, status or good working relationships.
So how can you approach such resistance to change, however it may be understandable?
In the end, you aim to implement a robot to create a positive impact within your organization.
We have a couple of tips!
Raise awareness on robots within your organization
The problem often lies in employees’ perception of the robot you are implementing. For many RPA is a new technology which could explain feelings of caution towards robots. What we have noticed is that employees tend to get wrong impression of robots. Robots are not supposed to deprive employees of their skillset, status or working relationships. On the contrary, they exist to help them out with tedious tasks so that they can focus on more human-oriented activities!
Employees of the process you aim to automate need to be convinced of the need for change you are about to bring, otherwise they will be reluctant to accept it. Clear communication on how robots can help out employees is essential for successful acceptance.
We took this concern into account! We offer an RPA awareness workshop. Feel free to email us for more information about this at email@example.com.
Include an IT lead in your RPA project.
All too often, business owners of IT systems are afraid to give approval for implementing RPA.
To improve change management of your RPA project, it is helpful to involve a decision maker from your organization’s IT team. Involving such a person with leverage can tremendously help you to automate process in question and bring positive change to your organization. Together, you can discuss robot’s benefits for both employees and organization. Close cooperation with an IT lead would also help to set an innovative example. Finally, close cooperation with an IT lead would help you to spread enthusiasm on bots among employees! It is important to involve such a person from the moment you introduce the idea of implementing RPA.
Would you like to know more? SMRTR would be happy to help!